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 Post subject: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-15 (17:14) 

Joined: 2010-01-15 (16:52)
Posts: 11
HI
I'm using the 1.6 version of the script but I have a few problems :
1- I can't receive emails I'm not sure of my settings are correct I have put
E-mail Domain : myDomain.com
E-mail Account Hostname: mail. myDomain.com
E-mail Account Username: user
E-mail Account Password: pass
test says everything OK but it's not receiving.
2- Cron Job I don't know what to do here ?
3- Captcha Image not working ?
4- cant found auto reload option in the admin


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-19 (23:39) 
Site Admin

Joined: 2003-07-27 (00:49)
Posts: 7357
The mail download URL that is displayed in the admin area was wrong. Maybe an incorrectly set environment variable.

Ralf


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-20 (00:00) 

Joined: 2010-01-15 (16:52)
Posts: 11
please check your email .


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-20 (22:24) 

Joined: 2010-01-15 (16:52)
Posts: 11
please check your email .


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-20 (22:31) 
Site Admin

Joined: 2003-07-27 (00:49)
Posts: 7357
I'll look into it tomorrow.

Ralf


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-21 (20:12) 

Joined: 2010-01-15 (16:52)
Posts: 11
Update :
OK thank you I will tested but what about the :
2- Cron Job what does it do?
3- Captcha Image not working ? Fixed
4- cant found auto reload option in the admin
5- I was able to test and receive emails but the don’t show correctly
most the emails are in Arabic (UTF-8) and they show on the site on read able
( strange simples )
6-also when I reply an email the same thing happens for the the receiver ?
And how can I remove this form my emails :
Powered by http://www.IncognitoMail.com/
--
Looking for PHP scripts?
Go to: http://www.gentlesource.com/


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-22 (16:13) 

Joined: 2010-01-15 (16:52)
Posts: 11
Can you help ?


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-26 (21:52) 
Site Admin

Joined: 2003-07-27 (00:49)
Posts: 7357
Quote:
2- Cron Job what does it do?


It's the automatic e-mail check.

Quote:
4- cant found auto reload option in the admin


It's the cron job.

Quote:
5- I was able to test and receive emails but the don’t show correctly
most the emails are in Arabic (UTF-8) and they show on the site on read able
( strange simples )
6-also when I reply an email the same thing happens for the the receiver ?


Fixed. You didn't change the character set to utf-8 in the language file.

Quote:
And how can I remove this form my emails :
Powered by http://www.IncognitoMail.com/
--
Looking for PHP scripts?
Go to: http://www.gentlesource.com/


You can edit the mail templates in /template/mail/

Ralf


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-27 (12:09) 

Joined: 2010-01-15 (16:52)
Posts: 11
thank you for your excellent support.

but how can i add a contact us link on the site?
and what does this Modules do:
1- Dummy Module
2- Parse URL/E-mail
3- PHPinfo
4- Referrer Log

and aging thank you


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-27 (12:52) 
Site Admin

Joined: 2003-07-27 (00:49)
Posts: 7357
Quote:
but how can i add a contact us link on the site?


You could edit the file template/default/layout.tpl.html and put the link in there.

Quote:
and what does this Modules do:
1- Dummy Module


It does nothing. It's just a template for everyone who intends to write their own module. You can ignore it.

Quote:
2- Parse URL/E-mail


It makes clickable links from URLs

Quote:
3- PHPinfo


It shows server information. It's helpful for me when giving support or debugging the script.

Quote:
4- Referrer Log


It writes the URLs people come from in a text file.

Ralf


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-01-30 (12:17) 

Joined: 2010-01-15 (16:52)
Posts: 11
Hi ralf thanks for your excellent support
Q: Dose the script work in subdomain ?
and what will the email address be ?

thanks aging


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-02-03 (11:09) 
Site Admin

Joined: 2003-07-27 (00:49)
Posts: 7357
Sure, the script would work on a sub domain. The e-mail would be the same because it takes it from the mail account, not from the website domain. Could be completely different from the website domain, as we do it on http://www.incognitomail.com/.

Ralf


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-02-06 (22:04) 

Joined: 2010-01-15 (16:52)
Posts: 11
installing gives me an error: Could not connect to database. Please enter the correct database access data. and this are the same steps i made when i installed the software on my original domain and its working fine on that domain ?


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-02-07 (00:44) 
Site Admin

Joined: 2003-07-27 (00:49)
Posts: 7357
If the error says "Could not connect to database", it means that either hostname, database name, username or password is wrong.

Ralf


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-02-07 (17:18) 

Joined: 2010-01-15 (16:52)
Posts: 11
Hi
the problem was fixed it was form hosting services , and was able to install the script successfully.
but when i put in the E-mail Domain my main domain without the subdomain it doesn't receive any mail and when use the main and the sub the site works ?


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-02-07 (19:14) 
Site Admin

Joined: 2003-07-27 (00:49)
Posts: 7357
I can look into this if you want but I would have to charge a small support fee this time.

Ralf


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-02-07 (19:34) 

Joined: 2010-01-15 (16:52)
Posts: 11
didn't you say that i can but the main domain
like your example above ?


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-02-07 (23:13) 
Site Admin

Joined: 2003-07-27 (00:49)
Posts: 7357
I said that the mail settings are independently from the domain.

Does the mail account test work? Did you set the cron job? Did the mail account data change?

Ralf


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 Post subject: Re: Cannot receive emails ? & other problems ?
PostPosted: 2010-02-08 (18:08) 

Joined: 2010-01-15 (16:52)
Posts: 11
thank you Ralf the problem has form the host
and they fix it now


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